LAST UPDATE: 1 AUGUST 2019
We are committed to protecting the privacy of our users. To ensure the protection of personal data, we adhere to the Australian Privacy Act 1988 (Commonwealth) and the National Privacy Principles.
What information do we collect?
The type of personal information we collect from you depends on the interaction that you have with our Site. For example, to register for our updates we may ask for your name and email address. To make a Booking we may ask for additional information including, but not limited to, your telephone number, address, ages of children, special dietary requirements & payment details.
We also collect non-personal information such as data relating to the activities you perform on our Site. This is called 'non-personal' information because it does not reveal your identity. This includes, but is not limited to, device type, where you were referred from, pages viewed, duration on each page, path through the site and enquiry statistics.
How do we collect your information?
Personal information is collected via information you provide to us on our website, or in emails or phone calls with our team. We may also receive personal information if you use a third party site, such as Facebook or Google, to login to our Site. By entitling Visit Ballarat to gain access to any third party accounts you understand that we may access, store, and use any content you have made publicly available on and through these accounts according to the terms that apply to that third party site.
How do we use your information?
We only disclose your personal information to Operators for the purposes of arranging the services you have Booked via us.
We will use your email address and phone number to contact you about your booking, and from time to time with information about updates, offers and new services. You may update your subscription preferences at any time.
We may also disclose your personal information as required by law. This may include law enforcement officials investigating fraud or suspected unlawful activity, or Government officials in the case of an accident, disaster or emergency.
Protecting your information and keeping it accurate
The security of your information is important to us and we take all reasonable steps necessary to protect it. Personally identifiable information is stored on secured servers that are not publicly accessible and are located in secure facilities. This information is only accessible by Visit Ballarat employees and contractors. Credit card details supplied by you are not stored on our databases.
We regularly review security and have policies in place to prevent information from loss, misuse, unauthorised access, modification and disclosure. While we strive to protect the personal information and privacy of users of the Site, we cannot guarantee the security of any information that you disclose online and you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact us by telephone or post.
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