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Full payment is due at time of booking on all confirmed reservations. Deposit conditions for certain accommodation and tour products may vary and we will advise you of these conditions and request your consent prior to proceeding with the booking. All Bookings will be charged in Australian dollars, and depending on your credit card’s currency and country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees which are in accordance with your arrangements with that credit card provider.

Changes & Cancellations

Cancellation of confirmed bookings will attract an AUD $25.00 (inc GST) charge. This Administration Cancellation Fee is in addition to any advertised Cancellation Fee the Operator may have. Booking Fees are non-refundable. Change and cancellation terms vary by Operator and will be advised during the Booking process. Please note that Bookings at certain accommodations, tours or activities, or in certain time periods, for certain accommodation room types or tour or activity products cannot be cancelled or changed, and where changes or cancellations are permitted, fees may apply. We are unable to assist with disputes relating to the Operator’s Booking terms and recommend comprehensive travel insurance to protect against unforeseen changes.

Rates and other accommodation details are provided by the Operator, and all care is taken to ensure that these remain accurate at all times. In the unlikely event of an error, you will be given the option of cancelling your booking or confirming at the correct price.

For further information please review the terms and conditions at


The City of Ballarat acknowledges the Traditional Custodians of the land we live and work on, the Wadawurrung and Dja Dja Wurrung People, and recognises their continuing connection to the land and waterways. We pay our respects to their Elders past, present and emerging and extend this to all Aboriginal and Torres Strait Islander People.