All deposits and payments are not refundable. We are not required to provide a refund if you change your mind about the services you asked for.
Ocean Blue Coastal Retreats strongly recommends that you obtain travel insurance and will not be held responsible for costs loss of deposits and payments made or other fees incurred due to cancellations resulting from but not limited to acts of terrorism act of God war strikes theft delay cancellation civil disorder disaster Government regulations or changes in itinerary or schedule or from any occurrences or conditions beyond its control.
Where a guest elects to cancel their booking any monies paid will be forfeited in lieu of the property being re-let for the same period for a similar amount. If the arrival date is greater than 90 days the guest may elect subject to availability to move the booking to a later date (within the following 2 months of the original arrival date). We advise guests to consider taking out travel insurance to cover cancellations.
We will make every effort to re-let the property for the same amount within the given time frame and if successful will refund to the booking party all monies paid less an administration fee of $110 which covers the booking administration fee and any credit card charges. If the booking was made via an agent online direct booking the service fee charged to us will be charged to the guest by the Agent in addition to the $110 cancellation fee.
COVID 19 - SPECIAL CONDITIONS
For an unknown period the conditions below may override some standard terms & conditions. All other standard terms & conditions will apply.
Ocean Blue Coastal Retreats will follow all government or council initiated restrictions applying to the Mornington Peninsula Shire and East Gippsland Shire.
IF travel is restricted during the time of your booking Ocean Blue Coastal Retreats agrees to offer a full fee-free credit or future date change to apply at the same property as the current booking or a refund with a $66 administration charge. This policy will apply within the 7 days leading to booking cancellations further out than 7 days will incur normal cancellation policies.
Bookings made via 3rd party websites with held payments (AirBnB Stayz) will incur the cancellation policy of the website booked.
The policy will only apply if travel restrictions are imposed.
The use of outdoor heated spas at properties are not allowed under current regulations.
For group bookings that might exceed government regulations on household numbers the group will be required to reduce their guest numbers accordingly but will not be entitled to a special cancellation policy or refund (currently 20 guests per property).
There will be a gap of at least 24 hours between bookings during the presence of Covid-19 to ensure the completion of strict cleaning & linen protocols.
Ocean Blue Coastal Retreats will ask guests to agree to amendments to our standard agreement to assist in protecting our guests our team & our community.
This will include but not be limited to :
Guests complete a COVID registration document and list all guests ages and mobile phone numbers and will be required by law to hold that information on file.
Guests agree to maintain required visitor numbers to the household at all times based on state regulations.
Guests do not attend the accommodation if they are ill or show signs of illness.
NATURAL DISASTERS AND WARNINGS
In the event of a natural disaster interrupting your ability to remain safely at your accommodation or arrive at your destination Ocean Blue Coastal Retreats will issue full refunds minus the non-refundable booking fee. Refunds will not be issued if your property resides in an area deemed safe and if your travelling path is unrestricted.
In the event of a declared 'CODE RED' day impeding travel to the area Ocean Blue Coastal Retreats agrees to refund payment made for the day that travel is not recommended. It is anticipated that if the following day offers downgraded warnings or restrictions the booking will continue as normal. Alternatively if guest's do not wish to travel the following day on their own account Ocean Blue Coastal Retreats agrees to offer a transfer of dates for the same length stay at a later date.
In the event of a declared 'CODE RED' day while guests are in attendance Ocean Blue Coastal Retreats agrees to offer a refund of the remaining stay if a guest feels they do not wish to stay in the region.
Ocean Blue Coastal Retreats takes no responsibility for the safety & wellbeing of guests while in residence at the time of any natural disasters or events. Ocean Blue Coastal Retreats will however endeavour to provide as much communication and local information to guests as possible. It is 100% the guest's responsibility to make all decisions & choices regarding their safety and plans.
Ocean Blue Coastal Retreats will not offer any refunds or transfers for any other inconvenient weather - such as rain lack of snow heat without fire warnings wind etc.
ARRIVAL AND DEPARTURE
We will notify you via SMS as soon as the property is available on your day of arrival. This will be sometime before 2 or 3PM depending on the property.
PLEASE NOTE 23rd DECEMBER TO 28th JANUARY arrival time can be as late as 4pm for all properties
Departure time is 10am by the latest
UNAUTHORISED LATE CHECKOUTS WILL INCUR A FEE OF $75.00 PER HOUR
NO LATE CHECKOUTS ARE PERMITTED between 1st December to 31st January.
LATE CHECKOUT up to 12 noon is at the discretion of the management and must be prearranged the night before departure and is dependent on other guests arrival that day but if agreed will not incur a charge.
Late checkout after 12 noon is at the discretion of the management and must be prearranged the night before departure and if agreed will incur the following additional charges which will be applied to your credit card or be otherwise recoverable from you:
$75.00 per hour up after 12 noon and up to 2pm
For checkouts after 2pm the property must be reserved from the previous night and therefore includes an additional nightly charge.
Conditions of use for accommodation
The Owners will make every effort to ensure the property is available as booked. However the Owners reserve the right to make alterations to bookings due to unforeseen circumstances.
To maintain a good standard for our guests we require certain conditions to be complied with. We appreciate most will respect our property but the occasional abuse requires that we state the following conditions.
WIFI GENERAL USAGE
Free data is available for reasonable usage up to 5GB per day. Usage is monitored and excess usage above your free allowance will be charged at the rate of $25 per 1GB.
Please note - should the wifi not be available due to technical or service issues NO compensation will be given.
LOGS AND KINDLING
Where properties have log fires logs can be purchased from the local service station if required.
The property should be left in a similar state to its condition on arrival. In particular;
dishes need to be washed properly dried and stacked away or dishwasher emptied
all rubbish removed from the property and placed into appropriate garbage bins provided. It may be a requirement to take rubbish bins out for collection if you are staying in the property on a collection day check the collection day in the property compendium failure to do so will incur $30 per bin fee which will be deducted from your bond.
Pet Owners - please check gardens and pickup anything left by your pet.
Pet owners - excessive cleaning of hair on furniture or bedding may also incur a cost.
If any or all of these items are not attended to a minimum $75.00 or the additional cleaning time required to bring the property up to standard will be deducted from your credit card or be otherwise recoverable from you.
A mobile phone number must be provided and be contactable when occupying the residence 24/7 for security purposes.
NO SCHOOLIES BOOKINGS PERMITTED or bookings for groups under 28 years of age.
NUMBER OF GUESTS
Should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email. Bookings will be made for the maximum number of guests you require to stay at the property at any time regardless of the number of days your additional guests choose to reside with you. We will not breakdown the cost of the bookings based on individual days for individual guests. NO DAY GUESTS ARE PERMITTED.
Guests are at no time permitted to erect swimming pools inflatable play equipment shade tents camping equipment park caravans or such like on the property which will constitute grounds for re-entry eviction and forfeiture of security bond.
NOISE PARTIES BEHAVIOUR
Parties and Functions are strictly prohibited. The price charged is for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning garbage removal wear and tear repairs etc. Use contrary to this may result in loss of your bond and/or additional payments.
The accommodation is for registered guests only. Parties are not permitted under any circumstances and there is to be no noise audible between 10pm to 8am and no excessive noise at any other time. Evidence of parties/use as party venue the bond will be forfeited in full.
A $100 deduction will be charged with each security or caretaker callout. If after one warning for noise and behaviour property manager or its respresentatives has reasonable grounds to believe that the property is being damaged at risk or guests and visitors are in breach of the Terms and Conditions the property manager has the right to inspect the property vacate the property of guests and visitors and retain the security deposit.
DAMAGES BREAKAGES LOSS
Damages breakages or loss to or from the property are the tenants responsibility during their stay. Tenants shall be liable for all costs and expenses incurred as a result of such damage breakages or loss. Without prejudice to any other remedies available Owner shall be entitled to have recourse to the security bond to cover such costs and expenses and/or debit any credit card used to make the principal payment. In addition a $50 - $150 maintenance will be charged for Ocean Blue Coastal Retreats.
KEYS - loss of keys/remote controls are charged at $110.
FURNITURE must note be moved from its original position to avoid damage.
LOSS – the owners take no responsibility for your or your guests’ or invitees’ personal property during your stay or items left at properties on departure. It is recommended that all guests and visitors purchase travel insurance to protect against loss of belongings cancellations injury and death.
Property managers will endeavour to describe the property and its position to the best of their ability and in good faith. We do not take any responsibility for incorrect descriptions or omissions and will not be held liable should the property not match your expectations.
Two cars only are allowed per property and parking is permitted only in allocated parking bays. Please do not park on the nature strips.
A full book of instructions is supplied in each property detailing how all the appliances work etc. If you require a member of staff to assist with any problem during your stay a $100 attendance fee may be incurred if the problem is not a fault in appliances or utilities etc.
GARDENS POOL AND MAINTENANCE
Our gardening and maintenance staff may require access to the gardens and property during your stay we ensure these visits are kept to a minimum but are sometimes unavoidable to ensure the high maintenance of the property. Should maintenance need to enter the property we will endeavour to give you as much notice as possible.
Ocean Blue Coastal Retreats is strictly NO SMOKING indoors. Guests found smoking will be asked to leave and all additional cleaning and deodorizing costs will be charged. Any damage caused by smoking will also result in extra charges.
POOLS AND SPAS
Settings for any pool or spa are automated and any guest who tampers with the pool settings will lose their bond. In addition please be mindful of Condition 7 above and we therefore ask you not to use the pool after 10pm and before 8am as a courtesy to our neighbours.
Should the pool be unusable for up to 24 hours due to routine maintenance no compensation will be given. We endeavour to ensure that maintenance disruptions are kept to a minimum.
Never allow the water level to drop below the filter box this could cause irreparable damage (damage caused will be deducted from your security bond – heater replacement is up to $4000.00)
Never put any bubble bath detergent oils or dyes in the swimpsa as they stain the surface and clog the filters. The pool will be tested after you leave and any maintenance required will be deducted from your bond (average cost to drain and clean is $1000.00).
Food or drink is NOT permitted in the pool. Glass is strictly prohibited as broken glass in the pool will require the pool to be drained and cleaned – $1000.00 fee)
Never allow pets into the pool and keep pets away from the pool area. Pets in a pool are equivalent to a large number of people (30 – 40) being in a pool. It will immediately affect the chlorine levels and make the pool unsafe to swim in. The water will become cloudy and pool maintenance and cleaning supplies will be necessary to rebalance the level. The pool may then not be available to you or following guests during a period of time. Compensation to following guests is costly and all expenses will be deducted from your bond.
CHILDREN MUST BE SUPERVISED AT ALL TIMES WHEN IN THE SPA AND POOL
Pets are only allowed where specific arrangements have been made prior to arrival. In those instances…
Please bring your own bedding and bowls for your pets.
Do not allow pets on bedding and furniture.
Do not lock pets inside while you are out. We do not take responsibility for pets left in courtyards or fenced gardens you must do so at your own risk.
Constant barking and/or howling is not acceptable. Complaints from nearby residents and guests will be referred directly to the owners including the matter of refunds due to early departures.
Please check the courtyards and garden areas thoroughly before you leave and clean up any messes left by your pets. Failure to do so will mean you incurring additional charges.
Large or small kennel available on request.
Your pets are an extension of you. You will be charged for any damage at the property including damage done to plants driveways irrigation systems hosepipes outdoor furniture etc caused by your pets. Providing pet friendly property does not mean that your pets can cause damage and disruption to outdoor areas.
We understand not all pets are created equal so if you are unsure about any of the above conditions please talk to us first if you have any hesitations we can advise you on the type of gardens at our properties to ensure your pet is safe and the owners property is respected.
Variations to these conditions may only be made by prior arrangements with the owner in writing.
CANCELLATION BY THE PROPERTY PROVIDER
In the event that the property is withdrawn by the property owner Ocean Blue Coastal Retreats will endeavour to locate a property of equivalent specifications. However should the alternative property be unavailable or unsuitable the guest will receive a full refund.
PROBLEMS AND COMPLAINTS
In the event of a problem or complaint you must inform Ocean Blue Coastal Retreats immediately so management has the opportunity to rectify the situation as quickly and efficiently as possible within reasonable time. Failure to follow this procedure may hinder the ability to rectify the problem or complaint and will extinguish any claim for compensation.
By agreeing to these terms and conditions you acknowledge that if we are able to solve a problem within 24 hours then you are not due a refund.